Frequently Asked Questions
We have provided this information to answer frequently asked questions, and to help solve the most common hearing aid issues. When in doubt please contact your Hearing Care professional.
Troubleshooting your hearing aid
The Volume Drops
- Low battery - replace it.
- The sound outlet is blocked with earwax - clean with a small brush. Change the cerumen filter.
- Blocked microphone inlet - consult your Hearing Care professional
The instrument gives feedback, or "whistles" in the ear
- The instrument is not correctly inserted in your ear. Try again.
- The instrument is in the wrong ear - swap it over.
- The fit of the instrument is too loose - consult your Hearing Care professional.
The instrument does not work
- There is no battery in it - insert one.
- The battery compartment is not closed - shut it.
- The battery is dirty - clean the battery surface
- The battery is dead - replace it
The instrument slips out of your ear
- The ear canal is wet or dirty - wipe the hearing instrument and your ear with a soft, dry cloth.
The instrument hurts your ear
- The instrument is not correctly positioned - remove and re-insert it. If the problem persists, consult your Hearing Care professional.
The instrument is difficult to insert
- Place a small drop of non-irritating lubricant on your finger and smear onto the ear canal entrance before inserting your instrument. Ensure that no lubricant enters the sound outlet or microphone apertures.
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